12/28/2023 0 Comments Petsmart wax wormsShe went to get the store assistant manager who confirmed that there was such a rule regarding the dog’s head but that even though he did have the rule in writing, some Petsmart written rules cannot be shared w/the owner of the dogs to whom those rules apply. Kelley said Petsmart policy requires her to always wash and brush the dog’s head if she grooms the rest of the dog (?!). The dog had small matts around his jaw and face so I asked grooming manager Kelley just to avoid his head and face altogether and groom the rest of the dog. Today I went in for a drop off and they refused to groom the dog. I was a repeat grooming customer Petsmart Stapleton. Going forward, I will not purchase from PetSmart. I apologize, but we will not be able to issue you a $50 gift card for your Kong dog harness.) Very disappointed in Kong and PetSmart. (We have looked into this further and were unable to find a contact from 11/3. Almost 2 weeks later I received an email stating they could not locate a contact from November 3. They were going to pull the phone conversation to review. When I called back to inquire about the gift card, they informed me they do not give gift cards. I contacted PetSmart Customer Service the afternoon of Novemthe agent on the phone told me they would be emailing a $50.00 electronic gift card to use in the store. I took it into the Clive, Iowa store they told me their return/exchange policy is 60 days. I emailed Kong, they instructed me to contact PetSmart. By October 2022, the strap had frayed, unsafe to use.
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